Twinks Gets Fit...

Wednesday, June 30, 2010

It's possible we have a situation of transference. (Updated!)

In other words, I'm anxious so I'm projecting that onto a different situation. My target? Paypal.

Honestly, I have every right to be pitching a fit. In a nutshell: I bought formula online and used Paypal to pay for it. I authorized $39.98. My receipt said $39.98. Paypal debited $126+. The extra charges caused our checking to overdraft. Paypal won't do anything.

I could continue to let myself get the run-around with their India-based customer support.

I could...

but I won't. Instead, I sent an email to everyone from said India-based customer support to the President of Paypal. To give you a better idea, here's my email list (courtesy appropriately of (Michael Moldenburg, Paypal Complaints) (Scott Thompson, PayPal President) (Mary Hentges, CFO PayPal) (PayPal Office of Executive Escalations) (Mike Vergara, Senior Director Accounts Protection) (Larry Friedberg, Sr. Manager Brand Marketing & Security) (Catherine Wong, Senior Product Manager Merchant Services) (Michael Barrett, Chief Information Security Officer) (Sarah Livnat, PayPal Risk Management) (Unmonitored) (Amanda Pires -- Media Relations Contact)

Granted, some of the emails have bounced back, but most seem to have gone through.
::whistles nonchalantly:: Your move, Paypal.

Update: Less than 4 hours later...I got an email notification that Paypal wanted me to be aware of a transaction. Refund. You better believe it, Paypal.

Me: 1. Paypal: 0.

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