In other words, I'm anxious so I'm projecting that onto a different situation. My target? Paypal.
Honestly, I have every right to be pitching a fit. In a nutshell: I bought formula online and used Paypal to pay for it. I authorized $39.98. My receipt said $39.98. Paypal debited $126+. The extra charges caused our checking to overdraft. Paypal won't do anything.
I could continue to let myself get the run-around with their India-based customer support.
but I won't. Instead, I sent an email to everyone from said India-based customer support to the President of Paypal. To give you a better idea, here's my email list (courtesy appropriately of http://www.screw-paypal.com/):
email@example.com (Michael Moldenburg, Paypal Complaints)
firstname.lastname@example.org (Scott Thompson, PayPal President)
email@example.com (Mary Hentges, CFO PayPal)
firstname.lastname@example.org (PayPal Office of Executive Escalations)
email@example.com (Mike Vergara, Senior Director Accounts Protection)
firstname.lastname@example.org (Larry Friedberg, Sr. Manager Brand Marketing & Security)
email@example.com (Catherine Wong, Senior Product Manager Merchant Services)
firstname.lastname@example.org (Michael Barrett, Chief Information Security Officer)
email@example.com (Sarah Livnat, PayPal Risk Management)
firstname.lastname@example.org (Amanda Pires -- Media Relations Contact)
Granted, some of the emails have bounced back, but most seem to have gone through.
::whistles nonchalantly:: Your move, Paypal.
Update: Less than 4 hours later...I got an email notification that Paypal wanted me to be aware of a transaction. Refund. You better believe it, Paypal.
Me: 1. Paypal: 0.